Frequently Asked Questions
Find answers to common questions about VESSELĀ® technology.
Are VESSELĀ® products compatible with all operating systems?
Yes, our electronics are designed for universal compatibility across iOS, Android, Windows, and macOS platforms.
What is the standard warranty on VESSELĀ® devices?
Every VESSELĀ® device comes with a comprehensive 12-month limited warranty covering manufacturing defects.
How do I update the firmware on my device?
Firmware updates can be performed wirelessly via the VESSELĀ® Companion App or by connecting your device to a computer.
Do you offer international power adapters?
Our products utilize USB-C universal charging; however, region-specific wall adapters are available for purchase separately.
Is the battery replaceable in VESSELĀ® portable electronics?
To maintain water resistance and structural integrity, batteries are integrated and should only be serviced by authorized technicians.
What should I do if my device is not charging?
First, ensure you are using the original VESSELĀ® cable. If the issue persists, please contact our technical support team.